Logging you in

Welcome to North Eastern Community Hospital Patient Portal

Before commencing, you will need:

1. Medicare and/or Benefits card(s):-

2. Health Insurance/Payer details:-

3. Current Medications:-

4. Other information:-


580 Lower North East Road Campbelltown SA 5074
Phone: (08) 8366 8111
Fax: (08) 8365 1139
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Before Your Admission
Please COMPLETE ADMISSION FORMS AT LEAST 10 DAYS PRIOR TO ADMISSION.

The online admission form may take between 5-15 minutes depending on your personal medical history. You are able to save your progress and return to complete the form. Click on + Register Now to commence your admission.


This helps us to have the necessary paperwork completed prior to your admission.


YOUR ADMISSION
All admissions are arranged through your Doctor. Patients who are scheduled for surgery should arrive at the time arranged by your Doctor. If you have any other concerns about your time of arrival please contact our Hospital Admissions Office.

On Admission please bring with you:

  • Relevant X-rays and Pathology reports
  • Any letters from your Doctor
  • Medicare Card, Health Insurance Card and any Pension / Concession Cards.
  • Confirmation of claim for Worker's Compensation or other comparable admissions.
  • Any current Medication you are taking in original container.
  • Any personal attire and toiletries you may need.


VALUABLES AND MONEY
Please leave any valuables at home.


ADMISSION
Report to the Admission Desk on the 1st Floor. Enter via Car Park. (See Map)

Please dress in comfortable clothing and footwear and wear no makeup or jewellery.

Your Doctor will advise of any special instructions such as fasting, taking medications and bowel preparation. An Anaesthetist will see you prior to your procedure.


FASTING
As instructed by your Doctor. Fasting includes no sips of water, chewing gum and/or sweets.


FAMILY / FRIENDS ACCOMPANYING PATIENT
Where appropriate, it is recommended that only one companion accompany you to the Hospital.


FOLLOWING A DAY PROCEDURE
You will be allowed to go home within 2–4 hours, but this may vary as your Doctor may need to see you before you go home and follow up appointments and tests may need to be arranged.

Immediately following the procedure, you will spend some time in the Recovery room and lounge. This will allow your progress to be monitored and ensure that you are ready to go home. You will also be given some light refreshments after the procedure.

Arrange for a responsible adult to:

  • Collect you
  • Remain with you overnight

If you have had sedation, you may be subject to drowsiness and dizziness in the first 24 hours. For safety and legal protection do not:

  • Drink alcohol
  • Drive a motor vehicle or operate machinery
  • Make important decisions or sign a contract
  • Do anything which requires co-ordination or for you to be alert during this time.

If you experience any excessive pain or are generally concerned about your condition, please contact your Doctor.

You will receive a follow up phone call from a nurse following discharge,


RIGHTS AND RESPONSIBILITIES

North Eastern Community Hospital protects and promotes the rights of each person receiving care.

You have the right to:

  • Access services to address your needs
  • Receive safe and high quality health services
  • Be shown respect, dignity and consideration
  • Be informed about services, treatment, options and costs in a clear way
  • Participate in decisions and choices about your care
  • Privacy and confidentiality of your personal information
  • Comment on your care and have your concerns addressed

It is your responsibility to:

HOSPITAL CHARGES

Insured Patients
If you are an insured patient you should check with your Health Fund to confirm the following:

  • That you are (or will be) covered for the Hospital charges in connection with your admission.
  • What (if any) excess applies to your level of cover from the Health Fund as this is paid by you to the Hospital prior to or on admission.

Insured patients will be asked to sign a Certificate of Hospitalisation prior to discharge so that the account can be forwarded direct to the Health Fund for payment. Patients are responsible for any excess not covered by the fund and will be required to pay the excess prior to or on admission.
Self Insured Patients
Will be required to pay charges prior to or on admission. Our Accounts Department can inform patients of anticipated costs. All patients are admitted on the understanding that they are personally liable for their own HOSPITAL ACCOUNTS. An estimate of the Hospital Account can only be provided by our Hospital Staff and a payment of the anticipated fee is payable on admission unless prior arrangements have been made.

WORKER'S COMPENSATION PATIENTS / THIRD PARTY INSURANCE PATIENTS
Patients are admitted on the condition that they, like all others, are personally responsible for payment of the Hospital�s account on presentation, notwithstanding any claims they have for compensation or damages. Accounts cannot be held in abeyance pending settlement of such claims. If any person or organisation (e.g. an employer or insurance company) has agreed to accept responsibility for payment on presentation of any account, the patient should arrange for that person or organisation to send to the Hospital, before admission date, a written undertaking to this effect. If no such undertaking is received, the patient will be regarded as personally responsible for prompt payment.


PRIVACY INFORMATION

North Eastern Community Hospital (NECH) and North Eastern Community Nursing Home (NECNH) respects and upholds patients and residents rights to privacy protection under the Australian Privacy Principles (APPs) contacted in the Privacy Act 1988. The APPs replace the National Privacy Principles effective form the 12 March 2014.

WHAT PERSONAL INFORMATION DOES NECH AND NECNH HOLD?
NECH / NECNH may hold the following information about you:

  • Name
  • Street
  • Telephone Number(s)
  • Date of Birth
  • Email Address
  • Occupation
  • Health Information
  • Health Fund Information
  • General Practitioner
  • Referring Doctor
  • Return Service Organisation
  • Religious Beliefs or Affiliations
  • Transaction details associated with services provided to patients/residents
  • Any addition information provided by patients or residents
  • Any information provided to NECH / NECNH through patient surveys

NECH / NECNH will destroy or de-identify personal information due to redundancy after its legal obligations to retain the information have expired.

WHAT DOES NECH / NECNH DO WITH MY PERSONAL INFORMATION?
NECH / NECNH uses personal information obtained from patients and residents in relation to the following:

  • To provide medical treatment and care;
  • To assist treating doctors, nursing staff and other allied health professionals in providing medical treatment and care;
  • To assist with any enquiries made by patients/residents;
  • For internal administrative requirements;
  • To process private health fund claims;
  • To provide information to Medical Practitioners, Registered Nurses and other Allied Health Professionals who provide necessary follow up treatment and ongoing care;
  • For benchmarking and clinical indicator reporting in a de-identified form;
  • To provide data in both an identified and de-identified form to State Government agencies in compliance with numerous legislative requirements;
  • To provide data in a de-identified form to the Private Hospital Data Bureau;

And with the consent of patients/residents:

  • Research & Development
  • Service Planning
  • Provision of Pastoral Care
  • Fundraising and/or Marketing

STORAGE AND SECURITY
NECH/NECNH stores personal information:

  • Contained in paper based and other hard copy documents in a dedicated and secure storage facility located within the Hospital; and
  • Contained in electronic records in a secure environment; and
  • Such records are only accessible by those staff members of NECH / NECNH who have bona fide need to access the personal information for the purpose of carrying out their specific duties of employment.

OPENNESS
Patients/residents may request access to personal information that NECH / NECNH holds by completing a 'Request to access a patient/resident information form' available on the website www.northeasternhospital.com.au and forwarding this to the Chief Executive Officer.

If a patient/resident believes that personal information held is incorrect, incomplete or inaccurate, then the patient or resident may request an amendment to be made. Hospital management will consider if the information requires amendment. If management does not agree that there are grounds for amendment, then a note will be added to the personal information stating that the patient or resident disagrees with it.

Any questions or any complaint regarding treatment of privacy by NECH / NECNH should also be made in writing to the address below.

North Eastern Community Hospital
580 Lower North East Road, Campbelltown, SA, 5074
Phone: 08 8366 8111
Fax: 08 8365 1139
Email: exec@nech.com.au

If after this you feel the matter has not been addressed please contact the office of the Australian Information commissioner (OIAC) who have complain handling responsibilities under the privacy Act 1988 (Cth)

Contact them on 1300 363 992, post GPO Box 5218 Sydney NSW 2001 or visit their website www.oaic.gov.au

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