iManager provides a total collection management system to firms in the business of managing and collecting debt.
iManager offers the most comprehensive debt collection functionality coupled with seamless access to real-time communication for all participants in the debt recovery process so that outstanding debts can be managed and collected faster and more efficiently.
By employing new technologies to the collections process iManager provides significant cost-savings through its ability to:
• Shorten the debt collection process through process improvement
• Provide better information to collectors on which to base decisions
• Centralise historical information for quick and easy access
• Reduce the time required to perform critical tasks
iManager brings together data warehousing, process automation and decision support technologies to create a fully integrated collections management system. The system improves collector productivity and reduces costs by eliminating mundane, repetitive tasks. iManager replaces many traditionally manual processes with intuitive system based processes, processes that are invisible to the collector, while giving the collector access to systems outcomes at every step.
Traditional collection processes are tedious and inefficient. With debt recovery cases numbering in their hundreds, and often their thousands many of which are not weeks and months, but years old the collectors’ task is enormous and every step along the way can be incredibly time consuming.
Direct contact with debtors is the most important collector activity, yet most of a collector’s day is spent on often manual and usually low value tasks surrounding that contact. As they use either manual systems, or ‘information registration’ systems currently available on the market before they even pick up the phone a collector must review their assigned debts and determine what debtors to contact and in what order, gather the latest information together and check the status of the cases. Often paper-based contact such as collection letters sent or dispute letters received are stored in a separate manual filing system and these must be searched for and retrieved and reviewed before the next step can be taken.
Each phone call is then followed up by another set of manual activities such as sending follow up letters, filing and documenting the call and its outcome. Collectors must also make time for reporting, which is vital for managers to determine collections effectiveness but takes even more time from telephone contact.
In this type of system a collector can spend as little as 30% of their day on direct debtor contact. Unless this contact time is improved a system will do very little to improve the bottom line. iManager dramatically increases the amount of time collectors spend on the phone resolving issues and accelerating collections performance enabling collections teams as a whole to increase productivity without adding staff.
The system allows a collector to manage up to 10 times the average caseload, delivering significant labor cost savings.

iInput allows complete flexibility in the data input process through one central input management module. iInput supports both manual and electronic upload of data and maintains both in one simple and easy to use module. Electronic upload of files in all standard exportable formats is supported, plus a complete service in analysing and customising the system to meet our clients input requirements is provided as the system allows us to readily ‘teach’ it to read and upload new formats.
Simple fast review and manipulation of data is achieved through iInput while the integrity of source data is preserved and the input process tracked and managed to ensure efficient and timely activation of new collections cases.
iInput delivers productivity improvement as it effectively receives transfer of work from clients and streamlines activation of collection cases through automatic system auto-loading of authorised input data.

The iClient module has been developed with the complex structures of corporate business in mind. Fully integrated with iCaseManager and iManager it allows for dealing with cases from all levels of our clients' business, while ensuring that invoicing and reporting is directed automatically to the right people in the right department, taking a proactive approach to cash flow.
iClient also allows for complex client security levels ensuring online reporting is directed to the right personnel within client organisations.

iCaseManager is an extremely powerful window that allows the collector to view and analyse summary information and access drill-down detail – from one simple and efficient reference point.
iCaseManager impacts on a collector’s productivity as it provides one centralised access point for automation of many low value tasks such as finding phone numbers; creating letters, faxes, emails and reports and scheduling promises to pay. As well as automation of low value tasks iCaseManager provides the value added tasks of maintaining contact records and collections notes.
iCaseManager interacts with iMail to give collectors central access to all mail sent in relation to a case providing a complete case history right down to a print-view copy of letters sent.
When information is consolidated into one centralised database and organised into one central access point collectors can retrieve the information they need, when they need it, and do so all at the click of a mouse while on the phone to the debtor.
iCaseManager provides collectors with more than information, it provides them with knowledge, allowing them to work smarter and reducing the overall administrative burden, providing a more satisfying and challenging environment.
iCaseManager reacts to system analysis of each and every task performed automatically updating the case status without collector intervention stream-lining this traditionally decision based process and providing accurate and reliable case status reports.

iQueue offers streamlining of the collections process at every turn. Client instructions, critical schedule information and receipt information is updated on the collections server on a nightly basis; the information is intelligently analysed and priority queues are automatically generated for each collector in readiness for the mornings start. Through the application of our clients business rules (and many of our own) all collections cases are assigned the most appropriate collections strategy and distributed to the appropriate collectors queue ensuring all cases receive the right attention.
iQueue distributes the workload and sets consistent priorities across all collections staff ensuring collectors act in a timely manner, before collection accounts become a serious problem.
Managers are able to review collectors queues, re-assign tasks and personnel where required in order to react to collector availability or productivity, or to balance collectors’ workloads. Complex matters can also be reassigned to experienced collectors to maximise collections effectiveness.

Many systems today focus on relatively tactical automation such as mass-producing of standard collections letters. This method of producing letters is often restricted in application to complicated and protracted collections processes. Here the collection officer must resort to manual letter production and the manual processes which follow such as filing and storage of paper copies.
iMail offers a complete mail management system. Cases not immediately requiring personal contact are totally managed by the system, letters are automatically sent in reaction to even the most complex of business rules. Cases are then only queued when collector contact is required. Even receipts are automatically generated. Equally complex are the rules able to be applied to individual letters as the system intelligently analyses all aspects of the case to produce professional and accurate letters, allowing essentially standard letters to be applied to almost all situations a personally drafted letter might otherwise be required.
iMail goes one step further than intelligent production of letters – providing a complete mail management system as it tracks letter requests, automatic generation, printing, sending and even return of undeliverable mail.
Users of the system can even outsource their letter production through iMail.

iSchedule provides an intelligent scheduler for the complete management of promises to pay. Even the most complex of promise schedules can be tracked and managed by the system.
Complex payment schedules can be set through iSchedule, while business rules set within the scheduler ensure the collector acts within management guidelines. This gives the collector complete flexibility in negotiating with debtors while maintaining business rules as set by management. iSchedule also interacts with iClient as it analyses and determines the existence of pre-set authorities to ensure collectors act within the authority of clients.
Overnight intelligent analysis determines debtor compliance or non-compliance and automatically interacts with iMail to produce default letters or with iQueue to prompt collector contact. iSchedule ensures debtor adherence to promised payments and keeps the cost of tracking and managing payment arrangements to an absolute minimum.
iSchedule also unlocks the secret to effective collection forecasting allowing collections managers to manage cash flow on a proactive basis allowing them to alter collections focus at times needed to correct deficiencies.

iReceipts provides for the efficient recording and tracking of debtors monies and is fully integrated with iSchedule to provide collectors with up-to-the-minute payment history and arrangement status.
Receipts processed can be exported to external trust management systems, or fully integrated with iTrust.

iTrust provides complete automation of the trust accounting process, fully integrated with Receipts it provides the key to efficient management of this often arduous and labour intensive financial process.
iTrust supports high transaction volumes and effortlessly manages multiple level distribution arrangements among clients to deliver scaleable trust management without adding costly trust administration staff.
Full integration with iManager provides clients with dramatically raised customer service levels allowing full online access to trust distribution reports, providing summary information and drill-down detail.
iTrust provides an end-to-end trust administration system from receipt to distribution. Produced to fully comply with the Law , specifications iTrust provides a comprehensive audit trail and produces all required month end reports and trust audit reports. iTrust drastically reduces our clients trust administration and audit costs.
iTrust can be utilised as a stand-alone service or fully integrated with iManager.

An effective collections organisation is not only more efficient, but also makes better use of information.
iSearch unleashes the power within the client’s own database; a wealth of knowledge inaccessible in manual based systems, and often overlooked in ‘information registration’ systems.

New and increasingly stringent corporate governance laws, regulations and recommendations impose additional challenges on collection organisations. Developing software that satisfies compliance requirements of corporate clients leaves many small collections agencies out of the running to win these clients work.
iSearch encompasses a comprehensive audit trail which meets even the strictest of corporate governance requirements, making the client audit a breeze.

By leveraging the power of data warehousing, process automation and decision support technologies iManager converts information into knowledge for better performance.
iManager enforces consistency and discipline in the business process acting as a ‘silent manager’ controlling operators activities through system level integration of complex business rules. iManager aligns the entire team with organization objectives.
iManager allows managers to effectively manage their team as it allows them to actively participate in workload balancing, track activities and measure performance.

The iManager Portal
Available as a stand alone service or fully integrated with iManager Office, iManager Portal provides users access to its secure, password protected web server used as a repository and thoroughfare for files to be transferred.
iManager Portal is a powerful online reporting tool that provides a virtual meeting room for our clients to communicate electronically with their clients.
Using the Internet, iManager Portal uses standard browsers and allows our clients to provide their clients comprehensive information concerning their matters via the web, allowing them to actively participate in the outsourcing of their matters as well as analyze outsourcer performance.
iManager Portal provides users complete flexibility in reporting and interacting with clients through one or both of the following options.
Option 1: Customized Portal
Clients accessing the customized portal will do so through our clients website with a seamless connection via a unique IP address to our secure login. This option will promote our clients branding as our identity is invisible to their clients and or debtors.
Option 2: Collection Industry Portal
Clients accessing the collection industry portal will be provided with a ‘one stop’ centralized industry portal. As more and more businesses are looking to go online, while corporate clients can see the benefits of online reporting they are resisting welcoming this new technology as they are finding that they need to access multiple online services to review outsourced work.
The benefits of our clients publishing via the industry portal is that clients accessing the portal are provided with one login no matter how many of their service providers are utilizing our portal.
Option 1 and 2: The Best of Both Worlds
Our clients can select both options to maximize their ability to service there needs while at the same time developing their own branding.